Managed IT Services for South African Businesses
What Wired IT's Managed IT Services Cover
Our managed IT service is structured around six operational pillars. You can take all six as a single end-to-end engagement, or layer specific pillars over an existing internal IT team — co-managed arrangements are common.
1. Proactive Support and Helpdesk
Your team has a single number, single email, and a single CRM ticket history for every IT question, fault, or change request. Our helpdesk is staffed by South African engineers (not offshored), with documented response and resolution SLAs by ticket priority.
- First-line and second-line support across Windows, macOS, mobile, and SaaS
- Documented SLA response times by ticket priority
- Full ticket history via Autotask CRM — your management team sees every interaction
- Remote and onsite support across Gauteng, with national reach for multi-site clients
2. Endpoint and Server Monitoring
Every server, laptop, and critical device on your network is continuously monitored by our RMM platform. We see disk-full warnings, failing drives, runaway memory, and unpatched vulnerabilities before they cause an outage.
- 24/7 monitoring via N-Able RMM
- Automated patch deployment with rollback windows
- Hardware health monitoring (SMART, RAID, thermals)
- Performance baselining so we know what "normal" looks like for you
3. Network and Connectivity Management
Stable networking is the most underappreciated outcome of managed IT. We manage your switches, Wi-Fi, firewalls, VPN, and SD-WAN as a single environment, with proper change control and configuration backup.
- Wi-Fi and VLAN design (Unifi and Palo Alto environments)
- Site-to-site VPN and remote workforce connectivity
- SD-WAN integration for multi-site businesses
- Fibre, LTE, and failover connectivity supplier coordination
For businesses with workloads spanning the office and the public cloud, we also coordinate with our Cloud Solutions in South Africa team to ensure secure connectivity across both environments.
4. Backup, Recovery, and Disaster Testing
A backup that hasn't been tested isn't a backup. We schedule and document backup integrity testing so that when you need to restore, it works. For organisations needing a full Business Continuity programme in South Africa, we add formal BCP development, DR architecture, and resilience testing.
- Image-level and file-level backup across servers, endpoints, and Microsoft 365 / Google Workspace
- Off-site replication to a separate region for ransomware resilience
- Scheduled restore tests with documented evidence
- Documented Recovery Time and Recovery Point Objectives (RTO/RPO) per system
For a defined, packaged backup-and-recovery service that can be added to any managed IT engagement, see our Wired Continuity product.
5. Cybersecurity Baseline
Every managed IT engagement includes a security baseline: endpoint protection, identity hardening, MFA enforcement, and continuous monitoring. For organisations with higher risk profiles, Cybersecurity-as-a-Service extends this with managed SOC, EDR, and compliance reporting.
- Endpoint protection (SentinelOne EDR or ESET, depending on tier)
- Microsoft 365 / Google Workspace security hardening
- MFA enforcement and conditional access policies
- Optional upgrade to layered Cybersecurity-as-a-Service for POPIA / ISO 27001 alignment
6. Asset Lifecycle and Vendor Coordination
We track every device under management, when it was bought, when its warranty ends, and when it should be replaced. We coordinate with your hardware vendors, software publishers, and ISPs so you have one point of accountability. When devices reach end-of-life, our hardware and software procurement service handles the replacement spec, sourcing, and roll-in.
- Asset register with warranty expiry alerts
- Software licence inventory and renewal management
- Vendor escalation on your behalf (Telkom, Microsoft, Dell, Lenovo, etc.)
- End-of-life forecasting tied to your IT roadmap
When devices reach end-of-life, our hardware and software procurement service handles the replacement spec, sourcing, and roll-in.
How a Managed IT Engagement With Wired IT Works
We don't do "send us your devices and we'll see". Every managed IT engagement starts with an assessment so we know what we're managing and you know what you're paying for. Every engagement follows the same four phases — the pace varies with the size of your environment and what you ask us to lead on, and we agree realistic dates with you during scoping.
1. Assess
We review your environment in detail: devices, users, network, backups, security posture, vendor relationships, and business continuity risk. You receive a written assessment report with findings, risks, and a recommended baseline.
2. Stabilise
We implement the baseline: deploy monitoring agents, enrol devices in our RMM, validate backups, harden Microsoft 365 / Google Workspace settings, document your environment, and stand up your ticketing channel.
3. Optimise
With the environment baselined, we run continuous improvement: patch hygiene, performance tuning, recurring-incident reduction, cost optimisation on cloud and connectivity, and standardisation of new devices.
4. Protect and Prove
You receive a structured report covering uptime, incident metrics, security events, completed projects, and recommendations. This is what you take to your board and your auditor.
Wired IT at a Glance
- End-to-end IT, security, cloud, and connectivity for South African businesses
- Network Operations Centre staffed by South African engineers
- Documented SLA response times by ticket priority
- Midrand HQ office
Measurable Outcomes
The point of managed IT services isn't activity — it's outcomes. Here's what our clients typically see from a Wired IT engagement:
- Significant reduction in P1 incidents as monitoring catches problems before users notice them
- Strong first-call resolution rates through documented runbooks and known-issue libraries
- Patch compliance improvement across the managed estate, vs typical SME baselines
- Backup integrity verified on a documented cadence with restore evidence — not just "scheduled and hoping"
- Predictable monthly IT costs with a single line item for support and monitoring, separate from project work
- A single accountability point for every IT vendor, device, licence, and outage
Who We Provide Managed IT Services To
We support South African businesses across the sectors most reliant on IT continuity and most exposed to compliance:
- Professional services — legal firms, accounting practices, advisory businesses where client confidentiality and document availability are non-negotiable
- Financial services and FSPs — POPIA, FAIS, and FSCA-relevant control environments
- Healthcare and medical practices — patient data, practice management systems, secure remote access
- Manufacturing and logistics — production-line uptime, fleet systems, warehouse connectivity
- Hospitality — front-of-house systems, guest Wi-Fi, payment infrastructure
- NPOs and education — lean budgets, distributed users, governance accountability
If your sector isn't listed, ask. The underlying controls are similar — what changes is the regulatory framing and the after-hours risk profile.
Frequently Asked Questions
What are managed IT services?
Managed IT services are an outsourced model in which an external provider takes day-to-day responsibility for your IT environment — monitoring, helpdesk, patching, backup, security baseline, and vendor coordination — for a fixed monthly fee with documented service levels.
The provider is incentivised to prevent problems, not to bill for fixing them.
How are managed IT services priced in South Africa?
Most South African providers, Wired IT included, price by managed seat or managed device per month, with project work charged separately. Your monthly cost depends on the security tier, after-hours coverage, and whether server and cloud management are included.
We provide a fixed monthly quote after the initial assessment so the cost is transparent before you commit.
How is "managed IT" different from "IT support"?
IT support is reactive — something breaks, you raise a ticket, someone fixes it. Managed IT is proactive — monitoring, patching, hardening, and capacity planning happen continuously so things break less often.
The two models can coexist (we sometimes provide co-managed support to internal IT teams) but they're priced differently because the workload is different.
Can Wired IT work alongside our internal IT manager?
Yes — co-managed engagements are common. We typically take the after-hours, security operations, and tooling layers while your internal IT lead retains user-facing and strategic ownership.
Co-managed arrangements work well for businesses that have outgrown a one-person IT department but aren't ready to build a full team.
Do we have to use your tooling stack, or can we keep what we have?
We have a recommended stack (N-Able RMM, Autotask CRM, SentinelOne EDR, Veeam backup), and most engagements adopt it because it's what our 24/7 operations team is trained on.
For larger engagements or organisations with sunk investment in an existing stack, we can manage your existing tools — pricing reflects the additional training and runbook work.
Where in South Africa do you operate?
Our head office is in Midrand. We support clients across South Africa — primarily remotely, with direct onsite support across Gauteng.